Privacy Policy

01 Introduction

Atelier Car Care ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or otherwise interact with us.

We are based in Stamford, United Kingdom, and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02 Information We Collect

We may collect and process the following categories of personal data:

• Identity & Contact Information — your name, email address, phone number, and postal address.
• Vehicle Information — your vehicle make, model, registration number, and relevant details needed to perform our services.
• Transaction Data — details of payments, services booked, and your transaction history with us.
• Technical Data — IP address, browser type and version, time zone setting, operating system, and other technology identifiers when you visit our website.
• Communications — records of correspondence if you contact us via email, phone, social media, or our website contact form.
• Marketing Preferences — your preferences in receiving communications from us.

03 How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our car care and detailing services.
• To process bookings, payments, and invoices.
• To communicate with you regarding appointments, service updates, and aftercare advice.
• To respond to your enquiries and provide customer support.
• To send you marketing communications where you have opted in or where we have a legitimate interest to do so.
• To improve our website, services, and overall customer experience.
• To comply with legal and regulatory obligations.

04 Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual Necessity — processing is necessary to fulfil a contract with you or to take steps at your request prior to entering a contract.
• Legitimate Interests — processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Consent — where you have given clear consent for us to process your personal data for a specific purpose (e.g. marketing emails).
• Legal Obligation — processing is necessary to comply with a legal or regulatory obligation.

05 Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers — trusted third parties who assist us with payment processing, website hosting, email delivery, and business operations.
• Legal & Regulatory Bodies — where required by law, regulation, or legal proceedings.
• Professional Advisers — such as accountants or legal advisers where necessary.

All third parties are required to process your data securely and in accordance with applicable data protection law.

06 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

07 Your Rights

Under UK data protection law, you have the following rights:

• Access — the right to request a copy of the personal data we hold about you.
• Rectification — the right to request correction of inaccurate or incomplete data.
• Erasure — the right to request deletion of your personal data in certain circumstances.
• Restriction — the right to request that we limit how we use your data.
• Portability — the right to receive your data in a structured, commonly used, machine-readable format.
• Objection — the right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 12 below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

08 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content. You can manage your cookie preferences through your browser settings. For more detail, please refer to our Cookie Policy [if applicable, link here].

09 Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we are committed to safeguarding your information to the best of our ability.

10 Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We have no control over the content or privacy practices of these third-party sites and accept no responsibility for them. We encourage you to review their privacy policies before providing any personal data.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please get in touch: